Shipping policy

We currently ship within the United Kingdom only.

*Certain postcodes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands incur a slightly higher delivery charge. These postcodes are listed here.

 

UK Delivery Options

  • £3.49 Express Delivery: estimated 1-2 working days.
  • Spend £35+: for free Express Delivery.

 

Joii Repeats

To ensure you never run out of your essential items. Some of our products are available for frequent delivery through Joii Repeats.

  • Look for the "Repeat & Save" badge on eligible products.
  • On the product page and in your basket, you'll be able to choose between:
    • Single Purchase, or
    • Repeat & Save where you can choose a frequency for ongoing deliveries.

Using Joii Repeats means you'll enjoy saving with each delivery. You can manage or cancel your Repeat & Save orders anytime through the portal.

 

Delivery Address

Please ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for delays, failed deliveries, or costs due to incorrect or incomplete addresses. If a product gets returned to us due to failed delivery, you may be charged for reshipping the product or have this deducted from your refund. We strongly recommend double-checking your address before placing an order.

 

How will my item be delivered?

We will send a despatch confirmation when the order is being transferred to the courier. All our orders ship with a tracking number, for peace of mind.

  • Royal Mail: We use Royal Mail 24 and 48 (first and second class, with tracking). Royal Mail 24 aims to deliver next working day after we despatch your order, this includes delivery on Saturdays.
  • DPD Courier: Delivers next working day with tracking, and may contact you with a 1 hour delivery window.
  • Amazon Shipping: 1-day and 2-day services, both tracked.

Please be aware that our shipping partners may suffer delays during bank holidays and busy shopping seasons.

 

Exceptions

  • Temperature sensitive products will only be sent by DPD to ensure the fastest possible delivery of your order. The items will also be dispatched within special insulated packaging to maintain optimal temperatures for the product.
  • Controlled Drugs - certain prescription drugs are classified as Controlled and can only be sent via a Royal Mail fully tracked service.
  • Frozen Goods will only be sent by a DPD pre-1pm service and will be delivered the day after dispatch. A packaging charge of £1.99 is also applicable.

 

If you have any questions about shipping, feel free to contact us at hello@joiipetcare.com.