Free Delivery on orders over £35
Vet Curated Collection
Fully Accredited Online Vet Retailer
Comprehensive Online Pet Care
Throughout the site, the terms “we”, “us” and “our” refer to VET-AI, Ltd, trading as Joii. Also referred to as Joii Pet Care or Joii Pet Shop. Joii offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here, including via hyperlink to our other policies which form part of these Terms of Service.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1.1. What these terms cover. These are the terms and conditions on which we may supply the following goods, services and digital content to you via our App (“App”):
(a) veterinary advice and consultation services, including (but not limited to):
(i) non-interactive information and advice content supplied within the App (“Guidance”);
(ii) our interactive triage and diagnostic tool (“Triage”); and
(iii) live one-to-one consultation appointments or chat sessions with one of our vets and/or nurses (“Appointments”),
(all such services described together as the “Consultation Services”); and
(b) physical products (goods) and/or digital content and/or repeat orders for goods (“Products”).
1.2. Why you should read them. Please read these terms carefully before you place an order for Products or use the Consultation Services. These terms tell you who we are, how we will provide the Products and/or Consultation Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3. Conflicts between these terms and any other terms. These terms form part of the terms through which you may use the App, and should be read in conjunction with the following terms of use which govern our other services:
Where there is any conflict between any of these terms and the above documents, these terms will take priority, but only to the extent that there is any conflict and only in relation to the supply of Products and/or Consultation Services (as applicable) to you.
2.1. Who we are. We are Vet-AI Ltd, a limited company registered in England and Wales. Our company registration number is 11343174 and our registered office is at Ebble House, Odstock, Salisbury, England, SP5 4JB. Our registered VAT number is 304460341.
2.2. How to contact us. You can contact us by writing to us at enquiries@joiipetcare.com.
2.3. How we may contact you. If we have to contact you, we will do so by telephone, via the App, or by writing to you at an email address or postal address you have provided to us.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3.1. Guidance and Triage: These are on-demand services that can be accessed free of charge via our App, without placing an order.
3.2. How we will accept your order. You may place an order for a Product or request an Appointment via the App. Our acceptance of your order or request will take place:
(a) (for Products) when we email you to accept it; or
(b) (for Appointments) (i) upon commencement of the Appointment, or (ii) upon the issue of a scheduled time for the Appointment,
at which point a contract will come into existence between you and us.
3.3. If we cannot accept your order, we will inform you of this in writing and either will not charge you or will refund any balances already charged. This might be because a Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or service or because we are unable to meet a delivery deadline you have specified.
3.4. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.5. We only sell to the UK. Our App is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders from outside the UK.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service or other policies by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
4.1. Minor changes. We may change the Products or Consultation Services:
(a) to reflect changes in relevant laws and regulatory requirements (which may include adding or removing information from the Consultation Services); and
(b) to implement minor technical adjustments and improvements, for example, to address a security threat.
4.2. More significant changes to the Products and these terms. If we have to make significant changes to the Consultation Services as advertised, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products or Appointments paid for but not received. You may not be informed of discontinuation or changes to products sold on our website. In the event you placed an order for a product we cannot fulfill, we will refund that product.
4.3. Updates to digital content. We may update or require you to update digital content (including Guidance) within the App, provided that any digital content you have paid for shall always match the description of it that we provided to you before you bought it.
5.1. Physical Products may vary slightly from their pictures. The images of physical Products displayed in the App are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of a physical Product may also vary from that shown in images in our App.
We reserve the right to limit the quantities of any products or Services at any time. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you from this website will meet your expectations, or that any errors in the Service on this website will be corrected.
5.2. When we will provide the Products. During the order process we will let you know when we will provide the Products to you, in accordance with the following:
(a) If the Products you have ordered are goods. If the Products are goods, we will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order;
(b) If the product you have ordered is digital content. We will make the digital content available for download by you as soon as we accept your order; or
(c) If the Products you have ordered are for periodic delivery. We will provide an estimated delivery date for the first delivery and continue to provide the Products until the subscription expires or is terminated.
5.3. If you are not at home when goods are delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we (or our carrier) will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
It is your responsibility to ensure the delivery address is correct at the time of checkout, and we cannot be held liable for this mistake.
5.4. If you do not rearrange delivery. If, after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract, and clause 9.2 will apply.
5.5. When you become responsible for the Products. A Product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us or a delivery depot.
5.6. When you own Products. You own a Product which is goods once we have received payment in full.
These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. Although the refund policy for services we offer outside of this website may differ.
5.7. If you do not allow us access to provide services. If you do not allow us access/communicate with us via your device to enable us to perform the Consultation Services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or communicate with you, we may end the contract, and clause 9.2 will apply.
5.8. Appointments. We may offer and/or you may order Appointments through the App. Please note that whilst we make reasonable efforts to accommodate particular time and date availability requests, all such Appointments are provided at our discretion and are subject to availability. In relation to Appointments:
(a) after ordering your Appointment you may be placed in a ‘waiting room’ until your Appointment begins. We will notify you of your estimated Appointment time and will also notify you when your Appointment is due to begin. Once in the ‘waiting room’, you are responsible for ensuring that you are available to begin your Appointment when notified. If you are not available (including where you do not have a sufficient or consistent data connection) then you may miss your Appointment, but we may still charge you; and
(b) depending on the Appointment you have ordered, your Appointment will be provided by either (i) a qualified veterinary surgeon who has completed additional training in a specific area of veterinary medicine and is board certified in that area of expertise (a “Vet Specialist Appointment”), (ii) a qualified veterinary surgeon
(a “Vet Appointment”), or (iii) otherwise by a veterinary nurse or non-qualified adviser, which may be a video call or an instant chat message session.
5.9. Safe use of the Consultation Services. When using the Consultation Services, we may need to ask you to take certain actions or to provide us with certain information to enable us to provide appropriate advice. It is important that at all times you use the Consultation Services safely for both yourself and your pets. As such, when using the Consultation Services you must:
(a) provide full and accurate information about your pet’s medical history and symptoms when asked. We may also need to ask you to consent to us obtaining your pet’s medical history records from another veterinary practice. You do not have to consent, but if you do not it may impair or prevent our ability to provide you with the Consultation Services. If you consent, any personal data we process as a result shall only be used in accordance with our Privacy Policy;
(b) comply with our acceptable use policy set out at clause 6;
(c) subject to your judgement on your safety in respect of you and your pet, carefully follow the instructions given to you by our vets during any consultation. This may include asking you to hold your pet’s mouth open or to manoeuvre your device or your pet to allow our vet to inspect any relevant parts of your pet’s body. You should only do so in a manner which you feel safe and comfortable, and it may be helpful for you to have a second person present to assist you during a consultation; and
(d) seek further advice if you have any concerns about the advice or information given to you by our vets or if your pet’s symptoms change, provided always that you should always act in a manner which is safe for both yourself and your pet. If you are unwilling, uncertain, uncomfortable, or unable to safely follow any of the above requirements, you must tell our vets as soon as possible.
5.10. Reasons we may suspend the supply of Consultation Services to you. We may have
to cancel and rearrange Appointments or suspend Triage and Guidance to:
(a) deal with technical problems or make minor technical changes;
(b) update the service to reflect changes in relevant laws and regulatory
requirements; or
(c) make changes to the service notified by us to you (see clause 4).
5.11. Your rights if we cancel Appointments. We will contact you in advance to tell you we will be cancelling or rearranging Appointments, unless the problem is urgent or an emergency. If we have to cancel Appointments we will adjust the price so that you do not pay for Appointments that have been cancelled. You may contact us to end the contract for the Appointment if we cancel or rearrange it, or tell you we are going to cancel or rearrange it, we will refund any sums you have paid in advance for the Appointment.
5.12. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products and/or Consultation Services to you, for example, during Triage or where one of our vets asks questions during an Appointment. Examples of the kind of information we may require will have been stated in the description of the Consultation Services within our App. We will contact you to ask for this information, or we may ask for this information during the performance of the Consultation Services. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Consultation Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.13. We are not responsible for delays outside our control. If our supply of the Products or Consultation Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products or Consultation Services you have paid for, but not received.
6.1. You must comply with the App Terms in connection with your use of the Consultation Services.
6.2. When we consider that a breach of the App Terms has occurred, we may take such action as we deem appropriate. If you do not comply with the App Terms it will constitute a material breach by you of these terms, and may result in our taking all or any of the following actions:
(a) immediate, temporary or permanent withdrawal of your right to use the App and/or the Consultation Services;
(b) issue of a warning to you;
(c) legal proceedings against you for reimbursement of any losses or costs incurred resulting from your breach; and/or
(d) disclosure of such information or content to law enforcement authorities as we reasonably feel is necessary or as required by law.
6.3. We exclude our liability for all action we may take in response to breaches of these acceptable use restrictions. The actions we may take are not limited to those described above.
7.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get a service re-performed or to get some or all
of your money back), see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
(c) If you have just changed your mind about the Product or the Consultation Service, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products; or
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.7.
7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Consultation Services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the Products or Consultation Services or these terms which you do not agree to (see clause 4.2);
(b) we have told you about an error in the price or description of the Products or Consultation Services you have ordered or requested, and you do not wish to
proceed;
(c) there is a risk that supply of the Products or Consultation Services may be significantly delayed because of events outside our control;
(d) we have suspended supply of the Consultation Services for technical reasons, or notify you we are going to suspend them for technical reasons; or
(e) you have a legal right to end the contract because of something we have done wrong.
7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most goods and services bought online you have a legal right to change your mind. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
7.4. Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Vet-AI Limited of Ebble House, Odstock, Salisbury, England, SP5 4JB to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed goods or services (see clause 10):
Right under the Consumer Contracts Regulations 2013: 14 day period to change your mind.
How our goodwill guarantee is more generous: 21 day period to change your mind.
7.5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) Where you have bought a Consultation Service, you have 21 days after the day we email/notify that we accept your request or order, unless we start or
complete the Consultation Service within that 21 day period.
(b) Where we have supplied digital content as part of a treatment plan for download or streaming, you have 21 days after the day we email you with the
treatment plan, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this in the Consultation, you will not have a right to change your mind.
(c) Where you have bought Products (for example, food products or pet supplies), you have 21 days after the day you (or someone you nominate) receives the Products, unless:
(i) Your Products are split into several deliveries over different days. In this case you have until 21 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products; or
(ii) Your Products are for regular delivery over a set period (for example a subscription for regular food deliveries). In this case you have until 21 days after the day you (or someone you nominate) receives the first delivery of the Products.
7.6. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Consultation Services once these have been started or completed, even if the cancellation period is still running;
(b) sealed food or supplements that has been opened, bespoke designed products, pharmaceuticals, products which are perishable/have a short shelf life;
(c) digital Products or content after you have started to download or stream them;
(d) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(e) sealed audio or sealed video recordings, once these Products are unsealed after you receive them; and
(f) any Products which become mixed inseparably with other items after their delivery.
7.7. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for:
(a) goods or digital content is completed when the product is delivered, downloaded or streamed and paid for; or
(b) services are completed when we have finished providing the services and you have paid for them.
If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products or Consultation Services not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
8.1. Telling us you want to end the contract or a subscription for Products. You can manage your Repeat & Save order via this portal. Otherwise, to end the contract or Product subscription with us, please let us know by doing one of the following:
(a) Email. Email us at enquiries@joiipetcare.com. Please provide your name, home address, details of the order and, where available, your phone number and email
address; or
(b) By post. Print off the ‘Model Cancellation Form’ and post it to us at the address on the form. Or simply write to us at that address, including details of what you
bought, when you ordered or received it and your name and address.
8.2. Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must post them back to the address provided in response to your cancellation or (if they are not suitable for posting) allow us to collect them from you. Please email us at enquiries@joiipetcare.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3. When we will pay the costs of return. We will pay the costs of return:
(a) if the Products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
8.4. What we charge for collection. If you are responsible for the costs of return and we are collecting Products from you, we will charge you the direct cost to us of collection. We charge £3.00 for collection of Products under 2kg in weight and £7.00 for products over 2kg in weight.
8.5. How we will refund you. We will refund you the price you paid for the Products or Consultation Services by the method you used for payment. However, we may make deductions from the price, as described below.
8.6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind for Products:
(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling
them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled
them in an unacceptable way, you must pay us an appropriate amount; and
(b) the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product
within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) if the Products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back
from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a Product
to us, see clause 8.2; and
(b) in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
9.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) (for Products) you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due;
(b) (for Consultation Services) you do not make any payment to us when it is due and you still do not make payment within 30 days of us reminding you that payment is due or, if sooner, on the date that we are due to begin performance of the Consultation Services;
(c) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide:
(i) the Consultation Services, for example, details of symptoms or incidents; or
(ii) the Products, for example, your selected options for certain products, sizing information, or additional personal details;
(d) you do not, within a reasonable time, allow us:
(i) access/communicate with us via your device to enable us to perform the Consultation Services; or
(ii) to deliver the Products to you or collect them from us; or
(e) you
(f) breach our Acceptable Use Policy (see clause 6).
9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Products or Appointments we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
9.3. We may withdraw the Products or Consultation Service. We may write to you to let you know that we are going to stop providing the Products or Consultation Services. We will let you know at least 24 hours in advance of our stopping the supply of the relevant Products or Consultation Services and will refund any sums you have paid in advance for Products or Consultation Services which will not be provided.
10.1. How to tell us about problems. If you have any questions or complaints about the Products or the Consultation Services, please contact us. You can write to us at enquiries@joiipetcare.com.
10.2. Refunds. For information on how our Returns and Refunds are handled, please see our Refund Policy.
We are under a legal duty to supply products and services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product/service. Nothing in these terms will affect your legal rights. These are subject to certain exceptions and may differ depending on the type of product. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 0405 06.
10.3. Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at enquiries@joiipetcare.com for a return label or to arrange collection.
11.1. Where to find the price for Products or Consultation Services. The price of the relevant Product or Consultation Service (which includes VAT) will be the price indicated on the order pages when you placed your order. The delivery options and charges for Products are included on the order page. We take all reasonable care to ensure that the price and delivery charges advised to you are correct. However please see clause 11.3 for what happens if we discover an error in the price or delivery charges of the Product or Consultation Services you order.
11.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Product or Consultation Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Product or Consultation Services in full before the change in the rate of VAT takes effect.
11.3. What happens if we got the price or delivery charges wrong? It is always possible that, despite our best efforts, some of the Products or Consultation Services we sell may be incorrectly priced. We will normally check prices and delivery charges before accepting your order so that, where the correct price and delivery charge at your order date is less than our stated price and delivery charge at your order date, we will charge the lower amount. If the correct price and delivery charge at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where an error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
11.4. When you must pay and how you must pay. We accept payment with Visa, MasterCard, and American Express credit and debit cards. When you must pay depends on what product you are buying:
(a) For Products that are goods, you must pay before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you. Where you have purchased a subscription for repeat dispatches, we will take payment for each delivery of Products before we dispatch them, and we will confirm to you in writing in advance of taking each payment.
(b) For Products that are digital content, you must pay before you download them.
(c) For Consultation Services, you must pay when you order them and in any event before we begin to perform them.
12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products and Consultation Services as summarised at clause 10.2 and for defective products under the Consumer Protection Act 1987.
12.3. When we are liable for damage to your property. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
12.4. We are not liable for business losses. We only supply the Products and Consultation Services for domestic and private use. If you use the Products or Consultation Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.5. Where we recommend Products. We may recommend Products to you as a result of your use of the App and/or the Consultation Services. If we do so, where possible we will give you a choice of Products for you to order. Any Product recommendations we make are reliant upon the information you provide to us, and we will not be liable for any loss or damage that may be suffered by you taking, or refraining from, any action recommended by us that is based on incorrect or incomplete information provided by you. This includes not notifying us of any current or pre-existing conditions, treatments or medications that your pet has. If you are uncertain about any information you have provided to us, you must obtain professional or specialist advice before ordering any recommended Product. We will use reasonable endeavours to provide suitable recommendations to you, but you must use your own judgement when deciding to order such Products. We do not guarantee the performance of any recommended Products and give no warranty that recommended products will achieve a specific result.
13.1. The Consultation Services are provided to assist and complement traditional veterinary services. They are not intended to and cannot be used as a substitute for any issues which require a physical visit to a veterinary surgery. In addition, except for Appointments, the Consultation Services do not constitute and cannot be used as a substitute for professional veterinary advice. We will advise you via the App and during the provision of the Consultation Services when we consider a Vet Specialist Appointment, Vet Appointment and/or a physical visit to a veterinary surgery is necessary. You may still proceed to obtain a standard Appointment if you wish, but we are not responsible for anything which arises from a failure by you to follow this advice and we will not be liable for any loss or damage that may suffered by you taking, or refraining from, any action contrary to this advice or otherwise without professional veterinary advice.
13.2. The Consultation Services are not suitable for use in a veterinary emergency. Although we will make reasonable efforts to direct you towards an emergency veterinary surgery as soon as possible when you use the Consultation Services, we will not be liable for any loss or damage that may be suffered by you due to you using the Consultation Services during a veterinary emergency. If your pet is exhibiting any of the following symptoms:
(a) bleeding heavily/uncontrollably;
(b) unresponsive or unconscious;
(c) major injuries of any kind (lacerations, loss of skin, damage to bones or joints, head or eye injuries);
(d) if you suspect your pet has eaten something toxic/poisonous (e.g. rodent poisons, anti-freeze, chocolate, xylitol, lilies or slug bait);
(e) heat stress or heat stroke;
(f) swollen abdomen;
(g) continuous fits;
(h) problems involving pregnancy or giving birth;
(i) choking, continuous coughing or gagging;
(j) inability to pass urine or faeces;
(k) obvious signs of pain/anxiety/distress;
(l) refusal to eat or drink for more than 24 hours;
(m) severe vomiting and/or diarrhoea;
(n) severe lameness, inability to stand or walk, or paralysis;
(o) not breathing or having difficulty breathing; or
(p) showing any symptoms that require urgent veterinary attention, you should not use the Consultation Services and should attend your nearest emergency veterinary surgery as soon as possible. This list is not exhaustive and you should seek urgent care at a veterinary surgery for any other symptoms where you are concerned that your pet is at risk or is suffering.
13.3. The accuracy and reliability of any advice or information we provide to you through the Consultation Services is reliant upon the information you provide to us, and we will not be liable for any loss or damage that may be suffered by you taking, or refraining from, any action advised by us that is based on incorrect or incomplete information provided by you. This includes not notifying us of any current or pre-existing conditions, treatments, or medications that your pet has. If you are uncertain about any information you have provided to us, you must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Consultation Services.
13.4. Although we make reasonable efforts to update the information provided by the Consultation Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. 13.5. The Consultation Services should only be used where it is reasonable in the circumstances. If you have a high-value animal (such as a show animal or racing animal), you should carefully consider whether the Consultation Services are appropriate for your animal. Save where the law requires otherwise, we will not be liable for any loss suffered to the extent that those losses are due to the animal being a high-value animal.
14.1. How we may use your personal information. We will only use your personal information as governed by our Privacy Policy.
14.2. Collection and use of your pet’s information. As part of our core strategy in conducting research for pet health, we may use information about your pet (‘Pet Information’) collected by us during registration and consultations in the following ways:
(a) for research purposes, including contributing to research papers published by us or by third parties; and
(b) to provide, maintain and improve our Triage tool or other tools, services or products we develop
14.3. This pet information may include details of its age, breed, appearance, health data and diagnostic data, as well as photographic imagery and video imagery of your pet.
14.4. Sometimes, we incidentally include your personal information when conducting research for pet health. However, you are entitled to voluntarily withdraw consent for the incidental use of your personal information at any time without penalty.
14.5. By signing up to one of our trial programmes you agree to the following conditions:
(a) You consent to participate in the relevant trial programme(s), to which information regarding such trial will be provided to you on a case-by-case basis before each trial programme begins.
(b) You understand that you are entitled to withdraw and discontinue participation from our trial programme(s) at any time without penalty.
(c) Upon withdrawal from our trial programme(s), we will no longer use your personal or pet information for the abovementioned purpose.
14.6. How we may use your content. Alongside your Pet Information, you may provide videos and/or images (‘Content’) of your pet to assist with diagnostics. By providing this Content to us, you grant us a royalty free, perpetual and irrevocable licence to use the Content for any purpose.
By using this website, you agree to these Terms of Service, and you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
15.1 General Conditions. We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
15.2. Accuracy, Completeness and Timeliness of Information. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
15.3. Service and Price Modifications. Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
15.4. Indemnification. You agree to indemnify, defend and hold harmless Joii and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15.5. Interpretation. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
15.10. Limitation of Liability. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Joii, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
15.6. Prohibited Uses. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
15.7. Errors Inaccuracies and Omissions. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
15.8. User Comments, Feedback and Other Submissions. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
15.9. Third Party Links. Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
15.10. Optional Tools. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
15.11. Billing and Account Information Accuracy. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
16.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments, you have made in advance for Products or Consultation Services not provided.
16.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if it significantly affects our rights or obligations under these terms, for example if the other person lives in a different country, or if we would be unable to perform Consultation Services as agreed. However, you may transfer our guarantee at clause 7.4 to a person who has acquired any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by producing documents to show the transfer of ownership from you (or tracing back to you).
16.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 15.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Consultation Services, we can still require you to make the payment at a later date.
16.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
16.7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint for online resolution to the European Commission Online Dispute Resolution platform. If you are not satisfied with the outcome you can still bring legal proceedings.
(Complete and return this form only if you wish to withdraw from the contract)
To VET-AI LTD, of Ebble House, Odstock, Salisbury, England, SP5 4JB;
email: enquiries@joiipetcare.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale
of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate © Crown copyright 2013.
| Price |
|---|
| SKU |
| Rating |
| Discount |
| Vendor |
| Tags |
| Weight |
| Stock |
| Short Description |
Description here